Apple has launched a new service, through which customers can bring an iPhone to a dealer and have it fixed free of charge. The new iOS service is available in 39 countries, including the United States, the United Kingdom, and Australia.
The new service is intended to offer customers additional time to find the device and troubleshoot the issue, and to alleviate their concerns while still working with the company that made the device.
There are limits on this service, as Apple has written in a FAQ. They can’t be used for repairs more than two years old, so those who bought devices in 2017 are out of luck. The service is also not open 24 hours a day or seven days a week.
Read on to find out if Apple has a warranty program in place for your specific device and for the problems it detects.
Siri: Is Apple covered if Siri gets stuck trying to tell me a joke?
The new program doesn’t cover problems related to your device or its functionality, and so a repair or replacement with Siri or any other Siri-related functions isn’t covered. Nor will it cover issues of the product’s “performance” or “content.” Apple will replace your iPhone if Siri finds a call or notification that has been blocked. If your earpiece is unresponsive or your phone gets stuck in ringer mode, you will likely get a full replacement without Apple’s intervention.
For compatibility issues, the service only covers the devices as they were shipped to you, meaning your iPhone 6, 6 Plus, 7, 7 Plus, 8, 8 Plus, and X do not qualify for a free repair. A device’s software and processing capability won’t count against you, however, and you will still have some insurance on that topic.
Body: Does Apple have a warranty for cracked screen or missing screen protector?
Under the new program, you’ll only be able to get repairs free of charge if your device has been damaged by one of these factors, though the service itself is free of charge. To see if your cracked screen or missing screen protector qualifies for repair under the new program, you need to “Check for Replacement” on your iPhone’s status screen.
If you need your screen replaced because it’s been cracked for more than six months, Apple will replace it — you will still have to pay for the shipping and handling to get the new one.
Read more about the different repair concerns and how Apple’s new repair program addresses them here.